Visiting during Coronavirus

In line with government guidelines we have implemented a number of essential measures to keep everyone in our building safe. Before you visit us, please read about the changes below.

Pre-booking

To stagger entry and help maintain social distancing we have introduced timed arrival slots. Every visitor to the Museum will need to pre-book their slot, including Members and valid Annual Pass holders. Each slot has a limited amount of spaces available and without a booking we may not be able to allow you entry.

We are open as usual each day from 10am to 5pm (last entry is 3.30pm) and you’re welcome to stay as long as you like.

We ask that to help maintain social distancing you do not arrive before your time slot. If you arrive after your time slot we may not be able to allow you entry. If you are displaying any of the symptoms of Coronavirus (Covid-19) please save your visit for another time.

Rule of six

Any groups larger than six, unless part of the same household or support bubble, will not be permitted into the Museum.

One way system

A signposted one-way route around the Museum has been created and takes in all major galleries and exhibitions, including Monsters of the Deep, our latest blockbuster exhibition.

The route is accessible via lifts and ramps but we respectfully ask, where you’re able, to use the stairs.

Cleaning and hand sanitiser

We are cleaning more than ever. On top of our strict cleaning regime we will also be employing additional team members to regularly clean areas of the Museum such as handrails, touch screens, lift controls and the toilets throughout the day.

There are a number of hand sanitiser stations throughout the Museum for you to use. We ask that you use the sanitiser at the Museum entrance before you start your visit with us, including if you are wearing protective gloves.

Social distancing

The new one-way route around the Museum encourages visitors to observe social distancing. There are markers on the floor in all queuing areas and helpful reminders as you navigate your way around the building.

We ask that two meter social distancing is observed.

Toilet facilities

The toilet facilities are open and will be deep cleaned regularly throughout the day. We have replaced hand dryers with paper towels as well as fitted new motion operated soap dispensers and taps.

Food and drink

You can still have a brew with a view in our cafe! The menu has been reduced – hot drinks with tasty cakes and snacks are available. The seating has been rearranged to allow for social distancing.

When you visit the cafe you will have to wear a face covering until you are seated.

Gift Shop

Our gift shop is open and fully stocked with lovely products inspired by the sea and Cornwall. A one-way system around the shop has been implemented.

Items that are returned or excessively handled will be removed from display and kept off the shop floor for 72 hours. We kindly ask that you avoid any unnecessary handling of products in the shop.

Paying

We are only accepting card and contactless payments at this time.

We’re good to go!

We’re thrilled to have achieved the industry standard ‘We’re Good to Go’ mark from Visit Britain.

FAQs

When is the last entry to the Museum?

Last entry to the Museum is at 3.30pm. If you find you need more time and don’t manage to see everything you can come back within the year, for free, as many times as you like. You will need to pre-book every time you visit.

Are you still offering annual passes?

Yes! Pay once, get in free for a year.

What areas of the Museum are closed?

We are unable to open the Lookout Tower and the Tidal Zone due to government guidance. The Bartlett Maritime Research Centre and Library is currently closed to visitors, however our volunteers are still working on enquires and research – they can be contacted via library@nmmc.co.uk. Please also note there are no cloakroom facilities available currently. These areas will be reopened once it is deemed safe to do so. Please keep an eye on our website and social media channels for updates.

My annual pass expired whilst the Museum has been closed, can I still use it?

National Maritime Museum Cornwall is an independent museum, this means we receive no regular financial support. We stay afloat through donations, spend in our shop and cafe and, most importantly of all, our annual pass admissions. Without this money we just could not exist. The last few months have been some of the toughest the Museum has faced and our future, as we emerge into this new way of operating, is unknown. As a result we have had to make some hard decisions and one of those is not to extend the annual passes. We hope as we reopen our doors and welcome you back you’ll support us by renewing your pass so we can stay here, a part of the community we love so much, for many more years to come. To renew your annual pass, simply book a time slot as a ‘new visitor’ through the website.

Will I have to wear a face covering?

From Saturday 8 August, it will be mandatory to wear a face covering in the Museum galleries and shop.

If I have to leave the building can I come back in later on the same day?

Yes, providing there is available capacity at the time you wish to return. Your Annual Pass also gives you free access for a year to return as many times as you like so if you’re unable to return the same day, pop back any time over the next 12 months.

Can I bring a picnic?

Yes, you are welcome to bring a picnic. Picnics can be eaten in our café area. We kindly ask that you clear your table using the bins provided when you leave.

I’m bringing a pushchair, is there somewhere to leave it?

No, the cloakroom areas are not currently available. You are welcome to take the pushchair around the Museum with you. This applies to coats and bags too.

I’m a member, will my membership be extended?

As a valued member, and as a thank you for your continued support, we are opening the Museum a day early, on Sunday 26 July, for exclusive access for our Members. This means you will see Monsters of the Deep, our latest major exhibition, before anyone else.

If you are unable to make this date, and your membership has expired whilst we have been closed, we’re providing free access to you during August. We hope you can make it.

We will be contacting our Members via email or post with this information. If your membership lapsed whilst we have been closed or you’re an existing Member and you haven’t heard from us, please call us on 01326 313388.

Are you taking group bookings?

For the moment we are unable to take group bookings. If you have a query about group bookings please email enquiries@nmmc.co.uk.

Free entry pass holders

For the foreseeable we are only allowing free entry to annual pass holders, under 5s and carers. We plan to review this on a regular basis.