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An exterior photo of the Museum and part of Falmouth Marina and the docks.

The National Maritime Museum Cornwall privacy statement

This privacy statement is effective as of May 2018. Reviewed and updated September 2019.

At National Maritime Museum Cornwall (NMMC) we recognise the importance of protecting your personal information and are committed to processing it responsibly and in compliance with the General Data Protection Regulation 2018.

What personal data do we collect about you?

We collect information from you in the following ways:

What do we use your personal data for?

When processing your personal data, we will only do so in relation to specific purposes and only after giving careful consideration to ensure that your privacy rights are not seriously impacted. We will process the personal data that you provide to us in the following ways for the purpose of (and on the basis of) our performance of our contractual obligations to you:

We will process the personal data that you provide to us in the following ways in order to comply with our legal obligations:

Marketing Communications

We will also process your personal data where you have given your consent for us to do so, for example:

Where we are relying on consent to process your personal data, we will only process your personal data for the purpose that you have given us consent for.

Who do we share your personal data with?

Except where we use third party services to collect information, when you are asked for personal data by us, you are sharing that information with us alone, unless we specifically state otherwise below. We may also provide your personal data to third parties who may process your data as part of the services they carry out on our behalf. In order to provide you with the services that you have requested from us, the following third parties may also need to process your personal data:

We do not sell or rent your personal data to anyone. We will never provide your personal data to another company or charity for their marketing purposes, without your explicit consent.

How do we protect your personal data?

We will always do our best to keep your personal data secure. Steps we take in order to do this include the use of technical controls (such as encryption and network protection), limiting the number of people working for us who have access to your data and ensuring that they are trained in protecting your personal data.

Where we use external suppliers to process your personal data, we put contracts in place to make sure that they treat it as carefully as we would and use it only in accordance with the instructions that we give to them.  Where these suppliers operate outside of the European Economic Area (EEA) we will make sure that the levels of protection provided are at least equal to those required by UK law.

Retention of your personal data

We will only retain your personal data for as long as we need to keep it. In considering how long to retain your data we will always take into account factors such as any ongoing obligations we have to you, the nature of our relationship with you, legal requirements (e.g. in relation to HMRC statutory retention periods) and contractual requirements.  We will not keep your data indefinitely and will always dispose of it carefully when it is no longer necessary for us to retain it.

Your rights – what are the choices available to you regarding collection, use and distribution of your personal data?

The law gives you a number of rights in relation to your personal data and our use of it. You have the right:

If you would like to exercise any of the rights listed above, or if you have any queries or concerns about the way we use your personal data (or any questions about this privacy policy), you can contact us by email at, by writing to us at National Maritime Museum Cornwall, Discovery Quay, Falmouth, Cornwall, TR11 3QY or by telephone on 01326 313 388.

Your right to lodge a complaint

In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint:

How can you access, update or delete your personal data?

You may change or update any or all of the personal data that we hold about you by:

Changing this policy

From time to time we may update this Privacy Statement. When making changes to this Privacy Statement, we will add a new date at the top of this Privacy Statement.

Contact us:

Email us:
Telephone: 01326 313 388
Write to us: National Maritime Museum Cornwall, Discovery Quay, Falmouth, Cornwall, TR11 3QY

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National Maritime Museum
Cornwall Trust
Discovery Quay
TR11 3QY

Tel: +44(0)1326 313388